For Members
Member Information
Welcome to CODAC Health, Recovery & Wellness.
We are here to help you meet your healthcare needs. As a new client – we refer to our clients as “members” – here is some information that will help you understand what to expect at CODAC. And, how to get the most out of your care here.
What to Expect at Your CODAC Treatment Center
The type and amount of care you receive depends on your individual needs and your insurance coverage. Your first mental health or substance use treatment-related appointment will be an assessment by one of our professional staff, a therapist or a psychiatric provider.
Assessment
You will be asked detailed questions about your background, treatment history and current symptoms. This appointment can take anywhere from 60 to 90 minutes. You may also meet other staff who will be on your treatment team.
If you are starting Medication Assisted Treatment for fentanyl, heroin or other opioid use, or for alcohol use, the process is slightly different. You can read about it here.
Planning Your Care
Services outlined in your Individual Service Plan may include:
- Psychiatric assessment
- Psychiatric care and medication management
- Group, couples, family and individual therapy
- Referral and case management
- Counseling
- Connection with a peer support specialist
- Nearly 60 support, skills and wellness groups
- Wellness goals, including working with a Personal Trainer and Health Coach
- Help finding and maintaining a job
- Physical health goals and connection with a primary care provider
Therapy
And, we offer a variety of therapy groups across all CODAC sites, many of which are offered via video conferencing using Zoom. CODAC members are welcome to participate in groups at any outpatient treatment center, with an easy referral from your treatment team. Some insurances may not cover group therapy; grant funding may be available.
Medication Management
Primary Care
Wellness Support
How to be Heard
Your feedback about your interactions with CODAC staff and services can improve the care we provide.
Here are some ways you can tell us about your experience.
- Talk openly with your treatment team.
- Complete Member Satisfaction surveys distributed throughout the year. You don’t have to share your name. All answers are confidential.
- Leave use feedback using the online feedback form.
- Call the safe and confidential Solution Zone to speak with a team member who will work quickly to get you the answers you need. Phone (520) 343-2225.
- Ask for a Problem Resolution Form at the CODAC front desk. You can ask anyone that you feel comfortable with to help you fill out this form.
- For fraud and abuse concerns, send a confidential fax to CODAC’s Corporate Compliance Officer at (520) 202-1845.
- Review the grievance and appeal process posted in all CODAC lobbies.
- Contact your health insurance if you have concerns about your care.
- For concerns about fraud and abuse or discriminations, contact CODAC’s Corporate Compliance Office, Amy Muñoz, at (520) 202-1759. Members can also make an anonymous report online at www.lighthouse-services.com/codac, via email at reports@lighthouse-services.com, or by calling (800) 401-8004.
- Discrimination complaints can also be filed
- With the Office of Civil Rights (OCR) by downloading two forms from the internet and submitting them in writing to the address below. The forms can be downloaded here.Office for Civil Rights
Office of Justice Programs
U.S. Dept. of Justice
810 7th Street, NW
Washington, DC 20531 - Contact the Arizona Department of Public Safety: VOCA Administration, MD 1335 – Civil Rights Coordinator, PO Box 6638, Phoenix, AZ 85005-6638 – Email: VOCACivilRights@azdps.gov.
- With the Office of Civil Rights (OCR) by downloading two forms from the internet and submitting them in writing to the address below. The forms can be downloaded here.Office for Civil Rights
Member Responsibilities
As a CODAC member, it is important that you are an active part of your healthcare team. You have the responsibility to:
- Take care of yourself
- Be aware of your rights
- Assist in progressing towards your recovery
- Treat others with respect and work cooperatively with others
- Know how to contact your recovery coach or a member of your treatment team
- Give information needed for your care to your treatment team
- Tell your treatment provider if you need to cancel an appointment before the scheduled time
- Follow instructions and guidelines from your treatment provider(s)
- Choose people to be on your Adult Recovery Team
- Arrive on time for appointments
- Report all medications you are taking, including over-the-counter medications
- Take your medications as instructed
- Report side effects
- Schedule follow-up appointments as needed
- Limit the use of Urgent Care and Emergency Room facilities by actively participating in your treatment at CODAC
