For Members

For Members

Home For Members
A Man Smiling for the Camera at CODAC Mental Health and Substance Use Treatment Center.

Member Information

Welcome to CODAC Health, Recovery & Wellness.

We are here to help you meet your healthcare needs. As a new client – we refer to our clients as “members” – here is some information that will help you understand what to expect at CODAC. And, how to get the most out of your care here.

What to Expect at Your CODAC Treatment Center

The type and amount of care you receive depends on your individual needs and your insurance coverage. Your first mental health or substance use treatment-related appointment will be an assessment by one of our professional staff, a therapist or a psychiatric provider.


During your initial assessment at your first appointment, you will meet with a psychiatric provider (called a “BHMP”) or a therapist to discuss your main concerns, treatment goals and how CODAC can help you.

You will be asked detailed questions about your background, treatment history and current symptoms. This appointment can take anywhere from 60 to 90 minutes. You may also meet other staff who will be on your treatment team.

If you are starting Medication Assisted Treatment for fentanyl, heroin or other opioid use, or for alcohol use, the process is slightly different. You can read about it here.

Planning Your Care

During your assessment, you will work with our staff to develop a treatment plan, called an Individual Service Plan (ISP). Your ISP will consist of a list of your goals for treatment, your strengths, your identified needs, and what covered behavioral health services and informal supports will be used to help you meet your goals.

Services outlined in your Individual Service Plan may include:

  • Psychiatric assessment
  • Psychiatric care and medication management
  • Group, couples, family and individual therapy
  • Referral and case management
  • Counseling
  • Connection with a peer support specialist
  • Nearly 60 support, skills and wellness groups
  • Wellness goals, including working with a Personal Trainer and Health Coach
  • Help finding and maintaining a job
  • Physical health goals and connection with a primary care provider


Individual, couples and family therapy is available at CODAC.

And, we offer a variety of therapy groups across all CODAC sites, many of which are offered via video conferencing using Zoom. CODAC members are welcome to participate in groups at any outpatient treatment center, with an easy referral from your treatment team. Some insurances may not cover group therapy; grant funding may be available.

Learn More

Medication Management

If you need medication for your behavioral health issues, you will see a Behavioral Health Medical Professional (BHMP). The BHMP is the psychiatrist, doctor of nursing practice or nurse practitioner who oversees the prescribing of medications and makes sure they are working well for you and your recovery. They also check in with your overall health and wellness and review other related concerns you may be experiencing.

Learn More

Primary Care

CODAC’s medical team provides total-body physical health care so you experience overall better health.

Learn more

Wellness Support

Certified Personal Trainers and Health Coaches provide health education, resources and guidance on making improvements to your lifestyle that will impact how you feel in mind and body.

Learn more 

How to be Heard

Your feedback about your interactions with CODAC staff and services can improve the care we provide.

Here are some ways you can tell us about your experience.

CODAC Treatment Team Member Sitting at a Desk With a Headset Smiling.
  1. Talk openly with your treatment team.
  2. Complete Member Satisfaction surveys distributed throughout the year. You don’t have to share your name. All answers are confidential.
  3. Leave use feedback using the online feedback form.
  4. Call the safe and confidential Solution Zone to speak with a team member who will work quickly to get you the answers you need. Phone (520) 343-2225.
  5. Ask for a Problem Resolution Form at the CODAC front desk. You can ask anyone that you feel comfortable with to help you fill out this form.
  6. For fraud and abuse concerns, send a confidential fax to CODAC’s Corporate Compliance Officer at (520) 202-1845.
  7. Review the grievance and appeal process posted in all CODAC lobbies.
  8. Contact your health insurance if you have concerns about your care.

Member Responsibilities

As a CODAC member, it is important that you are an active part of your healthcare team. You have the responsibility to:

  • Take care of yourself
  • Be aware of your rights
  • Assist in progressing towards your recovery
  • Treat others with respect and work cooperatively with others
  • Know how to contact your recovery coach or a member of your treatment team
  • Give information needed for your care to your treatment team
  • Tell your treatment provider if you need to cancel an appointment before the scheduled time
  • Follow instructions and guidelines from your treatment provider(s)
  • Choose people to be on your Adult Recovery Team
  • Arrive on time for appointments
  • Report all medications you are taking, including over-the-counter medications
  • Take your medications as instructed
  • Report side effects
  • Schedule follow-up appointments as needed
  • Limit the use of Urgent Care and Emergency Room facilities by actively participating in your treatment at CODAC