Suicide Prevention & Crisis Care

Suicide Prevention & Crisis Care

Suicidal Thoughts? Don’t Suffer Alone.

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Frequently Ask Questions

When would I use online visit?

  • I should probably see a doctor, but can’t fit it into my schedule
  • My doctor’s office is closed
  • I feel too sick to drive
  • I have children at home and don’t want to bring them with me
  • It’s difficult for me to get a doctor’s appointment
  • I’m on business travel and stuck in a hotel room

Common conditions that can be treated with an online visit.

Following are common conditions treated with virtual care:

  • Acne
  • Allergies
  • Asthma
  • Bronchitis
  • Cold & flu
  • Constipation
  • Diarrhea
  • Ear infection
  • Fever
  • Headache
  • Insect bites
  • Joint aches
  • Nausea
  • Pink eye
  • Rashes
  • Sinus infections
  • Sore Throat

Who are the doctors?

Clinical services on American Well  are provided by Online Care Group – the nation’s first and largest primary care group devoted to telehealth. Doctors on American Well:

  • Have an average of 15-years of experience in primary and urgent care
  • Are US Board Certified, licensed, and credentialed
  • Have profiles, so you can see their education and practice experience
  • Are rated by other patients, so you can review and select the doctor that meets your needs

Other frequently ask questions.

Q: Does my insurance cover virtual care?
Signing up is free and patients only pay per visit. For insured patients, co-pay and/or co-insurance requirements for these types of visits are determined by a consumers’ health insurance plan. Consumers should review individual plan benefits to determine individual financial obligations.

Q: Is American Well  (the virtual program) safe and private?
 Yes, American Well is safe and private. American Well is compliant with HIPAA (Health Insurance Portability and Accountability Act) and will only share your information with your selected doctor and pharmacy.

Q: Can a doctor prescribe medication as part of a virtual appointment?
Yes, if the doctor believes medication is needed, he or she can write a prescription for non-narcotic medications (no controlled substances), which can be sent directly to the pharmacy of your choice. If your pharmacy is unable to receive e-prescriptions, a traditional prescription is generated for our doctors to sign and fax.

Q: How long is the average visit?
 7-12 minutes

Q: Are children eligible for this service?
 Yes. American Well has pediatricians on call 24/7/365. A parent or guardian must be present during any interactions involving minors. We ask parents to establish a child record under their account. Parents must be present on each call for children 18 or younger. Patients with a fever under 36 months old who present a fever be seen in person by a provider.

Q:  How do I add my spouse?
A: Your spouse should create a separate account to enroll.

Q: How do I add a child to my account?
A: Parents and guardians can add their children who are under age 18 to their account and have doctor visits on their behalf.  Enroll yourself first and then add then add your child or dependent to your account.

Q: What should I do if I have a child over 18 who is still on my health insurance?
A: They should enroll as an adult and create their own separate account.

Questions & Assistance
For more information or questions, contact the support team:

  • Phone: 1-855-818-3627
  • Email

Risk Factors for Suicide

Risk factors do not cause or predict a suicide. Rather, they are characteristics that make it more likely an individual will consider, attempt or die by suicide.

The following are suicide risk factors:

  • Mental disorders, particularly mood disorders, schizophrenia, anxiety disorders and certain personality disorders
  • Alcohol and other substance use disorders
  • Hopelessness
  • Impulsive and/or aggressive tendencies
  • History of trauma or abuse
  • Major physical or chronic illnesses
  • Previous suicide attempt
  • Family history of suicide
  • Recent job or financial loss
  • Recent loss of relationship
  • Easy access to lethal means
  • Local clusters of suicide
  • Lack of social support and sense of isolation
  • Stigma associated with asking for help
  • Lack of health care, especially mental health and substance abuse treatment
  • Cultural and religious beliefs, such as the belief that suicide is a noble resolution of a personal dilemma
  • Exposure to others who have died by suicide (in real life or via the media and Internet)

Listen without judgment

Use words and body language to show the person you genuinely care about them. Don’t blame the person for their problems or say they shouldn’t feel that way (they do feel that way, and that’s what matters).

Assess for risk of suicide or harm

While listening, pay attention to the words they use. If they are threatening to hurt themselves or someone else, feeling hopeless, or using drugs irresponsibly, it warrants immediate attention and they could benefit from professional help.

If you believe someone is suicidal or needs immediate help, call 911.

Reassure them that they are not alone

Mental illness and substance addiction are both real illnesses that can be treated. One in five people are diagnosed with a mental illness every year (and many go undiagnosed).

Encourage professional help

Mental health professionals (doctors, psychologists, peer counselors, social workers) are trained to work with people in crises. Encourage someone in a crisis to seek out a professional that they feel comfortable with – you can even help make the phone call.

Encourage self-support

Treatment and recovery work best when accompanied by a support system of people and other coping mechanisms such as exercise or a creative hobby.

Self-care – take care of YOU

Helping someone in crisis can be unnerving. Know your own limitations; if you feel overwhelmed, or like you might go into a crisis yourself, encourage your loved one to reach out to another support person (this can include professional help).

Call CODAC's to enroll in outpatient treatment

with same-day intakes Monday through Friday, you can meet with a psychiatric provider or therapist soon to identify what might be going on and get some tools to help.

Here are additional 24-hour, free crisis-support phone numbers for residents of Pima County:

Community-Wide Crisis Line
(520) 622-6000
This line is for individuals experiencing severe emotional distress, mental illness or substance use.

Hope Inc. Warm Line
(520) 770-9909
At HOPE, you can speak with a peer-support operator with first-hand experience living with mental illness and/or substance use.

Hope Inc. Youth Warm Line
(520) 770-9909
This is a HOPE warm line designated specifically for youth ages 13-17, providing age-appropriate agency referrals.

Seven Ways to Help Someone in Crisis

A mental health crisis can look different depending on the person and situation. In many cases, a person is feeling overwhelmed with negative emotions and harmful thoughts. Often, the first person someone in crisis turns to is a family member or friend. Even without any clinical training, you can help someone in a crisis.

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