CODAC has transitioned to a new platform for virtual psychiatry and therapy visits.
Your individual virtual visits with a psychiatric doctor or nurse practitioner and therapist will no longer be on Zoom. We are now using a new platform that is integrated with your electronic health record.
This new option makes accessing your virtual visit as simple as clicking a link!
There is no need to download any software or apps. All you need is a stable internet connection, a device with a camera and microphone, and a private space to have your visit.
Once your virtual appointment is scheduled, you will receive an email from noreply@ottohealth.com or a text from 844-978-1610 with the link for your visit. It’s that simple!
Before You Join Your Visit
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When It Is Time for Your Visit
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- Locate your appointment link that was sent to either your cell phone or email based on your communication preferences.
- We recommend clicking the “Test my Device” link to make sure everything is working properly.
- You will be asked a few quick questions that will be shared with your provider.
- You must agree to the Terms of Use and give your consent to access your visit.
- Click “Join Visit” and then “Start.” You will be in a virtual waiting room until your provider is ready to start the appointment. Please do not leave your browser or open any tabs during this time.
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Important Note:
- Not all virtual appointments will use this new platform. If you are attending a virtual recovery, wellness or therapy group or Adult Recovery Team (ART) meeting, you will continue to attend using the Zoom link provided by CODAC staff.
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